Refund policy.
Last Updated: Nov 1st, 2023
At Cozy Cafe, we are committed to providing a delightful and satisfying experience to our customers. Your satisfaction is our top priority. This refund policy outlines the terms and conditions for refund requests on products or services purchased through our website.
1. Eligibility for Refunds
Online Store Purchases: Refunds are available for products purchased through our online store. To be eligible for a refund, the following conditions must be met:
The request for a refund must be made within 7 days from the date of purchase.
The product must be returned in its original condition, unused, and in the original packaging.
Proof of purchase, such as a receipt or order confirmation, must be provided.
2. Refund Process
To request a refund for an online store purchase, please contact our customer support team at Team@CozyCafeLounge.com within the specified timeframe.
Our customer support team will guide you through the return process and provide you with a return authorization and shipping instructions (if applicable).
Once we receive the returned product and inspect it to ensure it meets the eligibility criteria, we will process your refund.
Refunds will be issued in the original form of payment used for the purchase.
3. Non-Refundable Items
The following items are non-refundable:
Digital or downloadable products.
Gift cards or vouchers.
4. Refund Timeline
Refunds will typically be processed within 7-10 business days of receiving the returned product. The exact timeline may vary depending on your financial institution.
5. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at Team@CozyCafeLounge.com.
6. Changes to Our Refund Policy
We reserve the right to make changes to this refund policy. Any updates or revisions will be posted on this page with a new "Last Updated" date.